ER and Report card: Difference between pages

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Excess Return.
A quantitative ranking of a financial institution’s level of service and customer responsiveness.
The use of report cards is widely applied to measure financial institutions’ service levels.


== See also ==
* [[Key performance indicator ]]
* [[Service level agreement]]


== See also ==
* [[Excess Return]]

Revision as of 14:20, 23 October 2012

A quantitative ranking of a financial institution’s level of service and customer responsiveness. The use of report cards is widely applied to measure financial institutions’ service levels.

See also