Conduct risk and Service level agreement: Difference between pages

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''Corporate governance and risk management''
(SLA).


1.
#An SLA formalises the relationship between a bank's customer and its bank, by covering the minimum standards of service expected by the customer - including key performance indicators (KPIs) - and agreed to by the bank.
#SLAs are also used between one bank and another. For example, where a bank provides services to its own customers indirectly, through a correspondent bank.
#More generally, any similar agreement between a customer and a service provider.


The risk that an organisation or an individual may behave unethically, illegally, or contrary to the organisation's or the market's codes of practice.


== See also ==
* [[Alliance bank]]
* [[Correspondent banking]]
* [[Key performance indicator]]
* [[Report card]]
* [[SLA partner banking]]


2.
[[Category:Compliance_and_audit]]
 
The adverse consequences of such a breach.
 
 
<span style="color:#4B0082">'''''$375bn in conduct fines'''''</span>
 
:"Conduct risk is now systemic in scale.
 
:In the past five years, banks globally have paid some $375bn in conduct fines, and misconduct has damaged trust in financial services.
 
:Identifying malpractice techniques is the essential first step to forestalling them, in particular if there is a limited core group of identifiable practices."
 
 
:''The Treasurer magazine, September/October 2017, p37 - Gerry Harvey, chief executive of the FICC Markets Standards Board (FMSB).''
 
 
==See also==
* [[ACT Ethical Code]]
* [[Code of conduct]]
* [[Code of practice]]
* [[Conduct]]
* [[Corporate governance]]
* [[Financial Conduct Authority]]
* [[FMSB]]
* [[Front-running]]
* [[Layering]]
* [[Market corners]]
* [[Ramping]]
* [[Risk management]]
* [[Spoofing]]
* [[Squeeze]]
* [[Wash trading]]
 
[[Category:Corporate_finance]]
[[Category:Financial_risk_management]]

Revision as of 12:34, 5 April 2016

(SLA).

  1. An SLA formalises the relationship between a bank's customer and its bank, by covering the minimum standards of service expected by the customer - including key performance indicators (KPIs) - and agreed to by the bank.
  2. SLAs are also used between one bank and another. For example, where a bank provides services to its own customers indirectly, through a correspondent bank.
  3. More generally, any similar agreement between a customer and a service provider.


See also

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