FC and Service level agreement: Difference between pages

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imported>Doug Williamson
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imported>Doug Williamson
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1.
(SLA).  


Financial Counterparty.
#An SLA formalises the relationship between a bank's customer and its bank, by covering the minimum standards of service expected by the customer - including key performance indicators (KPIs) - and agreed to by the bank.
#SLAs are also used between one bank and another. For example, where a bank provides services to its own customers indirectly, through a correspondent bank.
#More generally, any similar agreement between a customer and a service provider.




2.
== See also ==
* [[Alliance bank]]
* [[Correspondent banking]]
* [[Key performance indicator]]
* [[Report card]]
* [[SLA partner banking]]


Foreign currency, especially in relation to foreign exchange risk or foreign currency derivatives.
[[Category:Compliance_and_audit]]
 
 
3.
 
Financial crisis, especially the global financial crisis (GFC) which started in 2007/08.
 
 
==See also==
* [[Commercial paper]]  (CP)
* [[Counterparty]]
* [[Derivative instrument]]
* [[EMIR]]
* [[Foreign exchange risk]]
* [[Global Financial Crisis]]
 
[[Category:The_business_context]]
[[Category:Identify_and_assess_risks]]
[[Category:Manage_risks]]

Revision as of 12:34, 5 April 2016

(SLA).

  1. An SLA formalises the relationship between a bank's customer and its bank, by covering the minimum standards of service expected by the customer - including key performance indicators (KPIs) - and agreed to by the bank.
  2. SLAs are also used between one bank and another. For example, where a bank provides services to its own customers indirectly, through a correspondent bank.
  3. More generally, any similar agreement between a customer and a service provider.


See also