Ginnie Mae and Service level agreement: Difference between pages

Revision as of 12:34, 5 April 2016

(SLA).

An SLA formalises the relationship between a bank's customer and its bank, by covering the minimum standards of service expected by the customer - including key performance indicators (KPIs) - and agreed to by the bank.
SLAs are also used between one bank and another. For example, where a bank provides services to its own customers indirectly, through a correspondent bank.
More generally, any similar agreement between a customer and a service provider.

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-''Mortgages - mortgage-backed securities - United States.''
+(SLA).
-Abbreviation for the US Government National Mortgage Association, established to expand the secondary mortgage market.
+#An SLA formalises the relationship between a bank's customer and its bank, by covering the minimum standards of service expected by the customer - including key performance indicators (KPIs) - and agreed to by the bank.
+#SLAs are also used between one bank and another. For example, where a bank provides services to its own customers indirectly, through a correspondent bank.
+#More generally, any similar agreement between a customer and a service provider.
 == See also ==
-* [[Government National Mortgage Association]]  (GNMA)
+* [[Alliance bank]]
-* [[Mortgage]]
+* [[Correspondent banking]]
-* [[Mortgage-backed securities]]
+* [[Key performance indicator]]
-* [[Secondary market]]
+* [[Report card]]
+* [[SLA partner banking]]
+[[Category:Compliance_and_audit]]
-==External link==
-*[https://www.ginniemae.gov/about_us/who_we_are/Pages/funding_government_lending.aspx Ginnie Mae - about us]
-[[Category:The_business_context]]
-[[Category:Corporate_finance]]
-[[Category:Investment]]
-[[Category:Long_term_funding]]
-[[Category:Identify_and_assess_risks]]
-[[Category:Manage_risks]]
-[[Category:Risk_frameworks]]
-[[Category:Risk_reporting]]
-[[Category:Financial_products_and_markets]]