Instrument and Service level agreement: Difference between pages

Revision as of 12:34, 5 April 2016

(SLA).

An SLA formalises the relationship between a bank's customer and its bank, by covering the minimum standards of service expected by the customer - including key performance indicators (KPIs) - and agreed to by the bank.
SLAs are also used between one bank and another. For example, where a bank provides services to its own customers indirectly, through a correspondent bank.
More generally, any similar agreement between a customer and a service provider.

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+(SLA).
-A generic term for securities and risk management contracts ranging from debt to negotiable deposits and bonds and including derivatives.
+#An SLA formalises the relationship between a bank's customer and its bank, by covering the minimum standards of service expected by the customer - including key performance indicators (KPIs) - and agreed to by the bank.
+#SLAs are also used between one bank and another. For example, where a bank provides services to its own customers indirectly, through a correspondent bank.
-Normally used to describe financial arrangements with short-term maturities.
+#More generally, any similar agreement between a customer and a service provider.
-.
-A tool used by government in achieving its macroeconomic targets, for example interest rates.
-.
-Abbreviation for financial instrument.
 == See also ==
-* [[Debt instrument]]
+* [[Alliance bank]]
-* [[Derivative products]]
+* [[Correspondent banking]]
-* [[Financial instrument]]
+* [[Key performance indicator]]
+* [[Report card]]
+* [[SLA partner banking]]
-[[Category:Financial_risk_management]]
+[[Category:Compliance_and_audit]]