SMR and Service level agreement: Difference between pages

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''Financial services''
(SLA).


The UK's Senior Managers Regime in relation to compliance.
#An SLA formalises the relationship between a bank's customer and its bank, by covering the minimum standards of service expected by the customer - including key performance indicators (KPIs) - and agreed to by the bank.
#SLAs are also used between one bank and another. For example, where a bank provides services to its own customers indirectly, through a correspondent bank.
#More generally, any similar agreement between a customer and a service provider.




==See also==
== See also ==
*[[Anti money laundering]]
* [[Alliance bank]]
*[[Compliance]]
* [[Correspondent banking]]
*[[Financial Conduct Authority]]
* [[Key performance indicator]]
*[[Senior Managers Regime]]
* [[Report card]]
* [[SLA partner banking]]
 
[[Category:Compliance_and_audit]]

Revision as of 12:34, 5 April 2016

(SLA).

  1. An SLA formalises the relationship between a bank's customer and its bank, by covering the minimum standards of service expected by the customer - including key performance indicators (KPIs) - and agreed to by the bank.
  2. SLAs are also used between one bank and another. For example, where a bank provides services to its own customers indirectly, through a correspondent bank.
  3. More generally, any similar agreement between a customer and a service provider.


See also