Service level agreement: Difference between revisions

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imported>Doug Williamson
(Punctuation.)
imported>Doug Williamson
(Punctuation.)
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(SLA).  
(SLA).  


#An SLA formalises the relationship between a bank's customer and its bank, by covering the minimum standards of service expected by the customer, including key performance indicators (KPIs) and agreed to by the bank.
#An SLA formalises the relationship between a bank's customer and its bank, by covering the minimum standards of service expected by the customer - including key performance indicators (KPIs) - and agreed to by the bank.
#SLAs are also used between one bank and another. For example, where a bank provides services to its own customers indirectly, through a correspondent bank.
#SLAs are also used between one bank and another. For example, where a bank provides services to its own customers indirectly, through a correspondent bank.
#More generally, any similar agreement between a customer and a service provider.
#More generally, any similar agreement between a customer and a service provider.

Revision as of 12:34, 5 April 2016

(SLA).

  1. An SLA formalises the relationship between a bank's customer and its bank, by covering the minimum standards of service expected by the customer - including key performance indicators (KPIs) - and agreed to by the bank.
  2. SLAs are also used between one bank and another. For example, where a bank provides services to its own customers indirectly, through a correspondent bank.
  3. More generally, any similar agreement between a customer and a service provider.


See also