Service level agreement: Difference between revisions
From ACT Wiki
Jump to navigationJump to search
imported>Doug Williamson m (Category added 9/10/13) |
(Add link.) |
||
(8 intermediate revisions by one other user not shown) | |||
Line 1: | Line 1: | ||
(SLA). | (SLA). | ||
1. | 1. | ||
An SLA formalises the relationship between a bank's customer and its bank, by covering the minimum standards of service expected by the customer - including key performance indicators (KPIs) - and agreed to by the bank. | |||
2. More generally, any similar agreement between a customer and a service provider. | 2. | ||
SLAs are also used between one bank and another. | |||
For example, where a bank provides services to its own customers indirectly, through a correspondent bank. | |||
3. | |||
More generally, any similar agreement between a customer and a service provider. | |||
== See also == | == See also == | ||
* [[Alliance bank]] | |||
* [[Correspondent banking]] | |||
* [[Key performance indicator]] (KPI) | |||
* [[Performance]] | |||
* [[Quality assurance]] | |||
* [[Report card]] | * [[Report card]] | ||
* [[SLA partner banking]] | |||
[[Category:Compliance_and_audit]] | [[Category:Compliance_and_audit]] |
Latest revision as of 20:40, 29 May 2024
(SLA).
1.
An SLA formalises the relationship between a bank's customer and its bank, by covering the minimum standards of service expected by the customer - including key performance indicators (KPIs) - and agreed to by the bank.
2.
SLAs are also used between one bank and another.
For example, where a bank provides services to its own customers indirectly, through a correspondent bank.
3.
More generally, any similar agreement between a customer and a service provider.