Service level agreement: Difference between revisions
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imported>Doug Williamson (Punctuation.) |
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(SLA). | (SLA). | ||
1. | |||
An SLA formalises the relationship between a bank's customer and its bank, by covering the minimum standards of service expected by the customer - including key performance indicators (KPIs) - and agreed to by the bank. | |||
2. | |||
SLAs are also used between one bank and another. | |||
For example, where a bank provides services to its own customers indirectly, through a correspondent bank. | |||
3. | |||
More generally, any similar agreement between a customer and a service provider. | |||
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* [[Alliance bank]] | * [[Alliance bank]] | ||
* [[Correspondent banking]] | * [[Correspondent banking]] | ||
* [[Key performance indicator]] | * [[Key performance indicator]] (KPI) | ||
* [[Performance]] | |||
* [[Quality assurance]] | |||
* [[Report card]] | * [[Report card]] | ||
* [[SLA partner banking]] | * [[SLA partner banking]] | ||
[[Category:Compliance_and_audit]] | [[Category:Compliance_and_audit]] | ||
Latest revision as of 20:40, 29 May 2024
(SLA).
1.
An SLA formalises the relationship between a bank's customer and its bank, by covering the minimum standards of service expected by the customer - including key performance indicators (KPIs) - and agreed to by the bank.
2.
SLAs are also used between one bank and another.
For example, where a bank provides services to its own customers indirectly, through a correspondent bank.
3.
More generally, any similar agreement between a customer and a service provider.
