SLA partner banking and Service level agreement: Difference between pages

Revision as of 12:02, 5 April 2016

(SLA).

The SLA formalises the relationship between a company and its service providers (for example banks), by covering the minimum standards of service expected by the company, including key performance indicators (KPIs) and agreed to by the service provider.
More generally, any similar agreement between a customer and a service provider.

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-An arrangement under which a bank provides certain services to its customers indirectly, through another bank.
+(SLA).
-The contract between the two banks includes an appropriate Service Level Agreement (SLA).
+#The SLA formalises the relationship between a company and its service providers (for example banks), by covering the minimum standards of service expected by the company, including key performance indicators (KPIs) and agreed to by the service provider.
+#More generally, any similar agreement between a customer and a service provider.
 == See also ==
-* [[Alliance bank]]
+* [[Report card]]
-* [[Correspondent banking]]
+* [[SLA partner banking]]
-* [[Service level agreement]]
-[[Category:Cash_management]]
+[[Category:Compliance_and_audit]]
-[[Category:Financial_products_and_markets]]
-[[Category:Liquidity_management]]