Service level agreement: Difference between revisions
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(SLA). 1. The SLA formalises the relationship between a company and its service providers (for example banks), by covering the minimum standards of service expected by the company, including key performance indicators (KPIs) and agreed to by the service provider. | (SLA). | ||
1. | |||
The SLA formalises the relationship between a company and its service providers (for example banks), by covering the minimum standards of service expected by the company, including key performance indicators (KPIs) and agreed to by the service provider. | |||
2. More generally, any similar agreement between a customer and a service provider. | 2. More generally, any similar agreement between a customer and a service provider. | ||
== See also == | == See also == | ||
* [[Report card]] | * [[Report card]] | ||
Revision as of 11:15, 20 August 2013
(SLA).
1.
The SLA formalises the relationship between a company and its service providers (for example banks), by covering the minimum standards of service expected by the company, including key performance indicators (KPIs) and agreed to by the service provider.
2. More generally, any similar agreement between a customer and a service provider.
