Service level agreement: Difference between revisions
From ACT Wiki
Jump to navigationJump to search
imported>Doug Williamson m (Spacing 20/8/13) |
imported>Doug Williamson m (Category added 9/10/13) |
||
| Line 11: | Line 11: | ||
== See also == | == See also == | ||
* [[Report card]] | * [[Report card]] | ||
[[Category:Compliance_and_audit]] | |||
Revision as of 09:47, 9 October 2013
(SLA).
1.
The SLA formalises the relationship between a company and its service providers (for example banks), by covering the minimum standards of service expected by the company, including key performance indicators (KPIs) and agreed to by the service provider.
2. More generally, any similar agreement between a customer and a service provider.
