Service level agreement: Difference between revisions
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#The SLA formalises the relationship between a company and its service providers (for example banks), by covering the minimum standards of service expected by the company, including key performance indicators (KPIs) and agreed to by the service provider. | #The SLA formalises the relationship between a company and its service providers (for example banks), by covering the minimum standards of service expected by the company, including key performance indicators (KPIs) and agreed to by the service provider. | ||
#SLAs are also used between one bank and another. For example, where a bank provides services to its own customers indirectly, through a correspondent bank. | |||
#More generally, any similar agreement between a customer and a service provider. | #More generally, any similar agreement between a customer and a service provider. | ||
== See also == | == See also == | ||
* [[Correspondent banking]] | |||
* [[Report card]] | * [[Report card]] | ||
* [[SLA partner banking]] | * [[SLA partner banking]] | ||
[[Category:Compliance_and_audit]] | [[Category:Compliance_and_audit]] | ||
Revision as of 12:10, 5 April 2016
(SLA).
- The SLA formalises the relationship between a company and its service providers (for example banks), by covering the minimum standards of service expected by the company, including key performance indicators (KPIs) and agreed to by the service provider.
- SLAs are also used between one bank and another. For example, where a bank provides services to its own customers indirectly, through a correspondent bank.
- More generally, any similar agreement between a customer and a service provider.
