Key performance indicator: Difference between revisions
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Such measures are used to help an organisation define and evaluate how successful it is, typically in terms of making progress towards its long-term organisational goals. | Such measures are used to help an organisation define and evaluate how successful it is, typically in terms of making progress towards its long-term organisational goals. | ||
KPIs can be quantitative, for example error rates. | |||
KPIs can also be judgement-based, for example surveys of customer satisfaction. | |||
Benchmarking is often applied to KPIs, to learn from past performance, and improve future performance. | |||
== See also == | == See also == | ||
* [[Benchmarking]] | |||
* [[Capture ratio]] | |||
* [[Goal congruence]] | * [[Goal congruence]] | ||
* [[Key control indicator]] | * [[Key control indicator]] | ||
| Line 14: | Line 24: | ||
* [[Treasury performance management – waste of time or a necessity?]] | * [[Treasury performance management – waste of time or a necessity?]] | ||
* [[Win rate]] | * [[Win rate]] | ||
Revision as of 09:20, 25 May 2020
(KPI).
A measure of performance.
Such measures are used to help an organisation define and evaluate how successful it is, typically in terms of making progress towards its long-term organisational goals.
KPIs can be quantitative, for example error rates.
KPIs can also be judgement-based, for example surveys of customer satisfaction.
Benchmarking is often applied to KPIs, to learn from past performance, and improve future performance.
See also
- Benchmarking
- Capture ratio
- Goal congruence
- Key control indicator
- Key risk indicator
- Report card
- Service level agreement
- Treasury performance management – waste of time or a necessity?
- Win rate
