Key performance indicator
A measure of performance.
Such measures are used to help an organisation define and evaluate how successful it is, typically in terms of making progress towards its long-term organisational goals.
KPIs can be quantitative, for example error rates.
KPIs can also be judgement-based, for example surveys of customer satisfaction.
Benchmarking is often applied to KPIs, to learn from past performance, and improve future performance.
- Capture ratio
- Goal congruence
- Key control indicator
- Key risk indicator
- Report card
- Service level agreement
- Treasury performance management – waste of time or a necessity?
- Win rate