Key performance indicator

From ACT Wiki
Jump to: navigation, search


A measure of performance.

Such measures are used to help an organisation define and evaluate how successful it is, typically in terms of making progress towards its long-term organisational goals.

KPIs can be quantitative, for example error rates.

KPIs can also be judgement-based, for example surveys of customer satisfaction.

Benchmarking is often applied to KPIs, to learn from past performance, and improve future performance.

See also

Other links

Peak performance, Paul Higdon, The Treasurer