Emotional intelligence

Emotional intelligence includes the ability to identify and manage our own emotions, and to work effectively with the emotions of other people.

The concept was popularised by Daniel Goleman in his 1995 book Emotional intelligence.

It is sometimes abbreviated to 'IE' or 'EQ' (Emotional Quotient).

Emotional intelligence comprises three related skills:

1. Emotional awareness, including the ability to identify our own emotions and those of others.
2. The ability to harness emotions, and apply them to tasks like thinking and problem-solving.
3. The ability to manage emotions, including the ability to regulate our own emotions, and to influence the emotions of other people.

See also

• ACT Competency Framework
• Agile
• Behavioural skills
• Gravitas
• Working effectively with others