Covenant and Service level agreement: Difference between pages

Revision as of 12:34, 5 April 2016

(SLA).

An SLA formalises the relationship between a bank's customer and its bank, by covering the minimum standards of service expected by the customer - including key performance indicators (KPIs) - and agreed to by the bank.
SLAs are also used between one bank and another. For example, where a bank provides services to its own customers indirectly, through a correspondent bank.
More generally, any similar agreement between a customer and a service provider.

@@ Line 1: / Line 1: @@
-. A formal legal agreement to take, or not to take, certain actions.
+(SLA).
-. In loan documentation, a promise given by the borrower to take, or not to take, relevant actions.<ref>http://www.treasurers.org/node/8842</ref>  For example, a ''financial covenant'' to maintain a minimum ratio of net worth to debt.
+#An SLA formalises the relationship between a bank's customer and its bank, by covering the minimum standards of service expected by the customer - including key performance indicators (KPIs) - and agreed to by the bank.
+#SLAs are also used between one bank and another. For example, where a bank provides services to its own customers indirectly, through a correspondent bank.
+#More generally, any similar agreement between a customer and a service provider.
-. In relation to pension funds, the credit strength of the sponsoring employer and its commitment to the pension fund.
 == See also ==
-* [[Accounting exposure]]
+* [[Alliance bank]]
-* [[Asset cover]]
+* [[Correspondent banking]]
-* [[Event of default]]
+* [[Key performance indicator]]
-* [[Financial covenant]]
+* [[Report card]]
-* [[Incurrence covenant]]
+* [[SLA partner banking]]
-* [[Interest cover]]
-* [[Loan agreement]]
-* [[Maintenance covenant]]
-* [[Net worth]]
-* [[Restrictive covenant]]
-* [[Waiver]]
+[[Category:Compliance_and_audit]]
-==References==
-<references />