Service level agreement: Difference between revisions
From ACT Wiki
Jump to navigationJump to search
imported>Doug Williamson (Expand and add link.) |
imported>Doug Williamson (Layout.) |
||
| (5 intermediate revisions by the same user not shown) | |||
| Line 1: | Line 1: | ||
(SLA). | (SLA). | ||
1. | |||
An SLA formalises the relationship between a bank's customer and its bank, by covering the minimum standards of service expected by the customer - including key performance indicators (KPIs) - and agreed to by the bank. | |||
2. | |||
SLAs are also used between one bank and another. For example, where a bank provides services to its own customers indirectly, through a correspondent bank. | |||
3. | |||
More generally, any similar agreement between a customer and a service provider. | |||
== See also == | == See also == | ||
* [[Alliance bank]] | |||
* [[Correspondent banking]] | * [[Correspondent banking]] | ||
* [[Key performance indicator]] | |||
* [[QA]] | |||
* [[Report card]] | * [[Report card]] | ||
* [[SLA partner banking]] | * [[SLA partner banking]] | ||
[[Category:Compliance_and_audit]] | [[Category:Compliance_and_audit]] | ||
Latest revision as of 14:56, 18 May 2016
(SLA).
1.
An SLA formalises the relationship between a bank's customer and its bank, by covering the minimum standards of service expected by the customer - including key performance indicators (KPIs) - and agreed to by the bank.
2.
SLAs are also used between one bank and another. For example, where a bank provides services to its own customers indirectly, through a correspondent bank.
3.
More generally, any similar agreement between a customer and a service provider.
