Service level agreement: Difference between revisions
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imported>Doug Williamson (Punctuation.) |
imported>Doug Williamson (Add link.) |
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* [[Correspondent banking]] | * [[Correspondent banking]] | ||
* [[Key performance indicator]] | * [[Key performance indicator]] | ||
* [[QA]] | |||
* [[Report card]] | * [[Report card]] | ||
* [[SLA partner banking]] | * [[SLA partner banking]] | ||
[[Category:Compliance_and_audit]] | [[Category:Compliance_and_audit]] | ||
Revision as of 14:11, 5 April 2016
(SLA).
- An SLA formalises the relationship between a bank's customer and its bank, by covering the minimum standards of service expected by the customer - including key performance indicators (KPIs) - and agreed to by the bank.
- SLAs are also used between one bank and another. For example, where a bank provides services to its own customers indirectly, through a correspondent bank.
- More generally, any similar agreement between a customer and a service provider.
