Sludge practices: Difference between revisions
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imported>Doug Williamson (Create page - source - ACT - https://www.treasurers.org/fca-business-plan) |
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Latest revision as of 01:26, 18 August 2021
Risk management - transferring & pooling risk - insurance.
Sludge practices are activities of insurance firms that exploit consumers’ behaviour to make it harder for them to make decisions in their best interests.
Examples include making it hard for consumers to cancel a product or service online.
