Net promoter score: Difference between revisions

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imported>Doug Williamson
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== See also ==
== See also ==
* [[Benchmarking]]
* [[Benchmarking]]
* [[Detractor]]
* [[Goal congruence]]
* [[Goal congruence]]
* [[Key performance indicator]]
* [[Key performance indicator]]
* [[Passive]]
* [[Performance]]
* [[Performance]]
* [[Promoter]]
* [[Rank]]
* [[Rank]]
* [[Rate]]
* [[Rate]]
* [[Rating]]
* [[Ratings]]
* [[Report card]]
* [[Report card]]
* [[Service level agreement]]
* [[Service level agreement]]


[[Category:The_business_context]]
[[Category:Identify_and_assess_risks]]
[[Category:Identify_and_assess_risks]]
[[Category:Manage_risks]]
[[Category:Manage_risks]]
[[Category:Risk_reporting]]
[[Category:Risk_frameworks]]
[[Category:Risk_frameworks]]
[[Category:Risk_reporting]]
[[Category:The_business_context]]

Latest revision as of 22:51, 18 August 2024

(NPS).

A measure of performance and quality.

It is generally calculated by asking customers to rate the likelihood that they would recommend a service or product to a friend or colleague, for example on a scale of 1 to 10.


See also