Net promoter score: Difference between revisions
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* [[Goal congruence]] | * [[Goal congruence]] | ||
* [[Key performance indicator]] | * [[Key performance indicator]] | ||
* [[Passive]] | |||
* [[Performance]] | * [[Performance]] | ||
* [[Promoter]] | * [[Promoter]] | ||
Latest revision as of 22:51, 18 August 2024
(NPS).
A measure of performance and quality.
It is generally calculated by asking customers to rate the likelihood that they would recommend a service or product to a friend or colleague, for example on a scale of 1 to 10.
