Net promoter score: Difference between revisions
From ACT Wiki
Jump to navigationJump to search
imported>Doug Williamson (Mend link.) |
(Add link.) |
||
| (One intermediate revision by the same user not shown) | |||
| Line 8: | Line 8: | ||
== See also == | == See also == | ||
* [[Benchmarking]] | * [[Benchmarking]] | ||
* [[Detractor]] | |||
* [[Goal congruence]] | * [[Goal congruence]] | ||
* [[Key performance indicator]] | * [[Key performance indicator]] | ||
* [[Passive]] | |||
* [[Performance]] | * [[Performance]] | ||
* [[Promoter]] | |||
* [[Rank]] | * [[Rank]] | ||
* [[Rate]] | * [[Rate]] | ||
| Line 17: | Line 20: | ||
* [[Service level agreement]] | * [[Service level agreement]] | ||
[[Category:Identify_and_assess_risks]] | [[Category:Identify_and_assess_risks]] | ||
[[Category:Manage_risks]] | [[Category:Manage_risks]] | ||
[[Category:Risk_reporting]] | |||
[[Category:Risk_frameworks]] | [[Category:Risk_frameworks]] | ||
[[Category: | [[Category:The_business_context]] | ||
Latest revision as of 22:51, 18 August 2024
(NPS).
A measure of performance and quality.
It is generally calculated by asking customers to rate the likelihood that they would recommend a service or product to a friend or colleague, for example on a scale of 1 to 10.
