Net promoter score

(NPS).

A measure of performance and quality.

It is generally calculated by asking customers to rate the likelihood that they would recommend a service or product to a friend or colleague, for example on a scale of 1 to 10.

See also

• Benchmarking
• Goal congruence
• Key performance indicator
• Performance
• Rank
• Rate
• Ratings
• Report card
• Service level agreement