Net promoter score: Difference between revisions
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imported>Doug Williamson (Mend link.) |
imported>Doug Williamson (Mend link.) |
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Latest revision as of 21:05, 19 May 2022
(NPS).
A measure of performance and quality.
It is generally calculated by asking customers to rate the likelihood that they would recommend a service or product to a friend or colleague, for example on a scale of 1 to 10.