Key performance indicator: Difference between revisions
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* [[Key control indicator]] | * [[Key control indicator]] | ||
* [[Key risk indicator]] | * [[Key risk indicator]] | ||
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* [[Report card]] | * [[Report card]] | ||
* [[Service level agreement]] | * [[Service level agreement]] | ||
Revision as of 18:01, 5 January 2021
(KPI).
A measure of performance.
Such measures are used to help an organisation define and evaluate how successful it is, typically in terms of making progress towards its long-term organisational goals.
KPIs can be quantitative, for example error rates.
KPIs can also be judgement-based, for example surveys of customer satisfaction.
Benchmarking is often applied to KPIs, to learn from past performance, and improve future performance.
See also
- Benchmarking
- Capture ratio
- Goal congruence
- Key control indicator
- Key risk indicator
- Performance
- Report card
- Service level agreement
- Treasury performance management – waste of time or a necessity?
- Win rate
