CDP and Net promoter score: Difference between pages
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(NPS). | |||
A measure of performance and quality. | |||
It is generally calculated by asking customers to rate the likelihood that they would recommend a service or product to a friend or colleague, for example on a scale of 1 to 10. | |||
It is | |||
== See also == | == See also == | ||
* [[ | * [[Benchmarking]] | ||
* [[ | * [[Goal congruence]] | ||
* [[ | * [[Key performance indicator]] | ||
* [[ | * [[Performance]] | ||
* [[ | * [[Rank]] | ||
* [[ | * [[Rate]] | ||
* [[ | * [[Rating]] | ||
* [[ | * [[Report card]] | ||
* [[ | * [[Service level agreement]] | ||
[[Category:The_business_context]] | [[Category:The_business_context]] | ||
[[Category:Identify_and_assess_risks]] | [[Category:Identify_and_assess_risks]] | ||
[[Category:Manage_risks]] | [[Category:Manage_risks]] | ||
[[Category:Risk_frameworks]] | [[Category:Risk_frameworks]] | ||
[[Category:Risk_reporting]] | [[Category:Risk_reporting]] | ||
Revision as of 21:05, 19 May 2022
(NPS).
A measure of performance and quality.
It is generally calculated by asking customers to rate the likelihood that they would recommend a service or product to a friend or colleague, for example on a scale of 1 to 10.
